Privacy Policy

This policy explains how J&Z House Clearance Cardiff collects, uses and protects personal information when you visit this website, ask us for a quote or book a clearance.

Who We Are

Where this policy says “we”, “us” or “our”, it means Jamie Brown trading as J&Z House Clearance Cardiff.

What We Collect

When you ask for a quote using our form

• Your name, phone number, email address, and the address and postcode of the property
• Your message, and up to three photos you choose to upload

When you phone, text or email us

Your number or email address, and whatever you tell us about the job.

When we carry out a clearance

• The property address, access arrangements and your contact details
• What we cleared, when, and the agreed price, invoice and payment records
• Waste transfer notes, which the law requires for waste we take away
• For bereavement or probate clearances, the name of the executor, solicitor or family member instructing us, and any instructions about what to keep or set aside
• Photos of the work in progress, where you ask us to send them while the job is under way

When you use this website

Basic information about your visit, collected by cookies and similar technology, such as the pages you view, roughly where you are, and the type of device and browser you use. See cookies below.

Sensitive information

We don’t ask for information about anyone’s health. If you choose to tell us something about health or personal circumstances so that we can plan a clearance sensitively, we use it only for that job and don’t keep it longer than we need to.

How We Use It, and Our Lawful Basis

UK data protection law requires us to have a lawful basis for each use of your information. Ours are:

We do not sell your information, and we do not use it to send you marketing.

Who We Share It With

We only share what is needed, with:

• Our website platform , Snapps, which is built on technology from Duda. It hosts this website and delivers form submissions to us.
• Google , which provides Google Analytics (website statistics), reCAPTCHA (spam protection on our form) and the email service we use to receive enquiries.
• Professional advisers , such as an accountant, where they need records to do their work.
• Auction houses or dealers , only if you ask us to sell items on your behalf, and only the details needed for the sale.
• Regulators, the police or other authorities , where the law requires it, for example if Natural Resources Wales asks to see waste records.

Items we take to charities, reuse or recycling are passed on without your personal details.

Information Processed Outside the UK

Some of our service providers, including Google and our website platform, may process information outside the UK, for example in the United States. Where they do, the transfer is protected by UK adequacy regulations or by contractual safeguards approved under UK law, such as the International Data Transfer Addendum.

How Long We Keep It

After these periods, information is deleted or securely destroyed.

Your Rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that is wrong or incomplete
• ask us to delete your information, where we have no legal reason to keep it
• ask us to restrict how we use it while a concern is looked into
• object to our use of it where we rely on legitimate interests, including website statistics
• ask for information you gave us in a portable format

To use any of these rights, send us a message through our contact page, ring 029 2271 5222 or write to the address above. There is no charge, and we will respond within one month. We may need to confirm who you are before acting on a request.

Cookies and Website Statistics

Cookies are small files a website stores on your device. This website uses the following:

The statistics cookies are used only to understand how the website is used so we can improve it. UK law allows cookies used solely for that purpose to be set without asking first, as long as we explain them and give you a simple, free way to object. The reCAPTCHA cookie is needed for the contact form to work securely.

How to switch statistics off

• Install Google’s free Google Analytics opt-out browser add-on, which stops Google Analytics on every website you visit.
• Block or delete cookies in your browser settings, or browse in a private window. Most browsers explain how in their help pages.
• Ask us to delete statistics linked to your visit through our contact page.

Blocking all cookies may stop the contact form working; if so, ring us instead.

Keeping Your Information Safe

This website is served over a secure, encrypted connection. Enquiries and job records are kept in password-protected accounts and are only seen by people who need them to deal with your job. Paper records, such as waste transfer notes, are stored securely and shredded when no longer needed.

Concerns and Complaints

If you are unhappy with how we have handled your information, please tell us first through our contact page, by phone on 029 2271 5222 or in writing. We will acknowledge your complaint within 30 days and reply as soon as we can.

You can also complain to the Information Commissioner’s Office, the UK regulator for data protection: ico.org.uk/make-a-complaint or 0303 123 1113.

Changes to This Policy

We will update this page if the way we use personal information changes. The version on this page is always the current one.